Frequently Asked Questions - Events

  • Where do I find the Zoom Meeting or Livestream Link?

    Attached to your order confirmation e-mail is a download labeled “READ ME” which contains all the information you need to get connected to the event including links to the Zoom Meeting, Livestream, Recording, Virtual Classroom and Resource Package.

  • Will the event be recorded?

    Yes! All of our events are recorded and available for 7 days after the event for you to watch at your convivence.

    How do I access the recording?
    Information on how to access the Event Recording can be found in the Information Package attached to your Order Confirmation email or in the Downloads section on the My Account page.

  • Can I participate with remote students?

    If you have remote or self-isolating students, you can participate in the event in a few different ways:

    1. Host Your Own Meeting:  we recommend hosting your own Zoom/Teams/Google Meets session and screen sharing the Zoom Meeting or Livestream.

    2. Watch the Livestream: The easiest way for remote students to enjoy the event is through the YouTube Livestream. Simply provide your students with the link to the Virtual Classroom and they will be able to connect to the Livestream from that page.

    3. Join the Zoom Meeting: Remote students may also join the Zoom Meeting individually provided you have reserved spots for all devices and have reviewed appropriate Zoom Meeting etiquette. Zoom Meeting Link & Password can be found in the Information Package attached to your Ticket Order Confirmation email.

  • What is your Refund Policy for event tickets?

    All ticket sales are final and non-refundable. In order to keep our costs low and our programs affordable, we do not have the administrative power to issue refunds for events. However, we know that sometimes plans change.

    All tickets provide access to the Event Recording. If you are no longer able to attend the live event, you can enjoy the event through the Livestream Recording. All tickets gives you access to the Livestream Recording for 7 days after the event.

    Tickets can be transferred to a colleague or friend. If you can no longer attend the live event and will not be participating through the recording, you can transfer your ticket to someone else. Simply forward the event reminder email to the new attendee and cc so that we have accurate records of event attendees.

  • How many tickets do I need to reserve?

    Reserve ONE ticket per family or classroom.

    You can choose to join the Zoom Meeting, attend via the YouTube Livestream, or watch the Event Recording at a time that works best for you in the 7 days following the event. Once you select your Ticket type, the Attendee Information Form will ask you how many students will be in attendance at the event.

    For Zoom Meeting tickets, you will be asked to indicate how many DEVICES will be connecting to the Zoom Meeting. It is very important that this number is accurate. It is also important that you only share the Zoom Meeting Link with registered participants. Zoom Meetings have capacity limits and we want to make sure that everyone who registered to join the Zoom Meeting is able to.

    If you are reserving tickets on behalf of another teacher or parent, please be sure to include their name and e-mail address on the Attendee Information Form so that they receive important event information and reminder emails.

  • How do I access the recording?

    You can access the Livestream Recording within 7 days of the event through the Watch Livestream button on the whiteboard in the the Virtual Classroom. Information on how to access the Virtual Classroom can be found in the Information Package attached to your Order Confirmation email or in the Downloads section on the My Account page.

  • Still have questions?