If you have remote or self-isolating students, you can participate in the event in a few different ways:

1. Host Your Own Meeting:  we recommend hosting your own Zoom/Teams/Google Meets session and screen sharing the Zoom Meeting or Livestream.

2. Watch the Livestream: The easiest way for remote students to enjoy the event is through the YouTube Livestream. Simply provide your students with the link to the Virtual Classroom and they will be able to connect to the Livestream from that page.

3. Join the Zoom Meeting: Remote students may also join the Zoom Meeting individually provided you have reserved spots for all devices and have reviewed appropriate Zoom Meeting etiquette. Zoom Meeting Link & Password can be found in the Information Package attached to your Ticket Order Confirmation email.

YES!

If you are purchasing tickets for your entire school, simply multiply your ticket donation amount by the number of classes participating. Then, on the Ticket Information, include the grade range and total number of students that will be viewing the event.

Important: After completing your purchase, reply to your Order Confirmation email with a list of email addresses for the teachers attending. We will then manually add them to the registration list so that they will receive all event access information and reminders.

Immediately upon completing your purchase order you will receive an Order Confirmation email.

• At the top of that email there is a section called Downloads
• Click on the link labelled: "READ ME: Important Event Access Info"
• This should open a PDF that contains all the information you need to get connected to the event including links to the Zoom Meeting, Livestream, Recording, Virtual Classroom and Resource Package.

Shortly after ordering, you will also receive a "You're Registered!" email that also contains all the information you need to prepare for and access the event.

If you did not receive these emails: Check your junk mail!

Sometimes our emails get caught by spam filters and end up in Junk Mail or Promotions folders. Add admin@joyfullearning.net and hayley@joyfullearning.net to your contacts to avoid this happening in the future.

Virtual Events can be hard for young learners. If at any point you find your students are getting restless, feel free to take a break and finish the event via the Recording. Your event ticket gives you access to the event recording until the end of the current school year. The recording can be watched any time after the event starts through the Watch Livestream
button in the Event Page on the Learning Portal.

Information on how to access the Event Page, including the Secret Code, can be found in the Attendee Information Package attached to your Order Confirmation email or in the Downloads section on the My Account page.

If you are reserving tickets on behalf of another teacher or parent, please be sure to include their name and e-mail address on the Ticket Information form so that they receive important event access information and reminder emails.

Note: your friend/colleague will NOT receive an Order Confirmation email / invoice. This will come to the email address connected to the account that purchased the ticket.

Reserve ONE ticket per family or classroom.

You can choose to participate live via the Zoom Meeting or YouTube Livestream. Or you can watch the Event Recording at a time that works best for you. Zoom Meeting tickets are sold separately as capacity is limited within the Zoom Meeting. All tickets provide access to the Livestream & Recording.

Zoom Meeting Capacity: For Zoom Meeting tickets, you will be asked to indicate how many DEVICES will be connecting to the Zoom Meeting. It is very important that this number is accurate. It is also important that you only share the Zoom Meeting Link with registered participants. Zoom Meetings have capacity limits and we want to make sure that everyone who registered to join the Zoom Meeting is able to.

Purchasing Tickets for a Colleague: If you are reserving tickets on behalf of another teacher or parent, please be sure to include their name and e-mail address on the Attendee Information Form so that they receive important event information and reminder emails.

Purchasing Tickets For Your Whole School: If you are purchasing tickets for your entire school, multiply your ticket donation amount by the number of classes participating. On the Attendee Information Form, include the grade range and total number of students that will be viewing the event. After completing your purchase, reply to your Order Confirmation email with a list of email addresses for the teachers attending. We will then manually add them to the registration list so that they will receive all event access information and reminders.

When you registered you should have received an order confirmation email which should work as an invoice. It includes all the details including your name, address, ticket price, and payment information. Let us know if the Order Confirmation email won’t work for your purposes and what additional information you need.

Didn't receive an email? Sometimes our emails get caught in spam filters. Check yourJunk Mail/Promotions folders to see if it ended up in there.

All ticket sales are final and non-refundable. In order to keep our costs low and our programs affordable, we do not have the administrative power to issue refunds for events. However, we know that sometimes plans change.

All tickets provide access to the Event Recording. If you are no longer able to attend the live event, you can enjoy the event through the Livestream Recording. All tickets gives you access to the Livestream Recording for the entire school year.

Tickets can be transferred to a colleague or friend. If you can no longer attend the live event and will not be participating through the recording, you can transfer your ticket to someone else. Simply forward the event reminder email to the new attendee and cc admin@joyfullearning.net so that we have accurate records of event attendees.

In the event of a catastrophic failure of technology or family emergency for either us or our presenter, we will reschedule the event as soon as possible. We know you rely on us for your plans for the day and this can be incredibly inconvenient. We understand and hope this never happens! We will provide you with an alternate activity to engage your class during the time you were planning to attend the event.

The Livestream Recording will be available any time after the event begins. 

This means that even if you’re only going to be 10 minutes late, your class will already be able to watch the event from the beginning - even as we are still recording it! You will continue to have access to the recording until the end of the school year in which you purchased access.

Immediately upon completing your purchase order you will receive an Order Confirmation email.

• At the top of that email there is a section called Downloads
• Click on the link labelled: "READ ME: Important Event Access Info"
• This should open a PDF that contains all the information you need to get connected to the event including links to the Zoom Meeting, Livestream, Recording, Virtual Classroom and Resource Package.

Shortly after ordering, you will also receive a "You're Registered!" email that also contains all the information you need to prepare for and access the event.

If you did not receive these emails: Check your junk mail!

Sometimes our emails get caught by spam filters and end up in Junk Mail or Promotions folders. Add admin@joyfullearning.net and hayley@joyfullearning.net to your contacts to avoid this happening in the future.

Yes! All of our events are recorded and available until the end of the current school year for you to watch at your convivence.

How do I access the recording?
You can access the recording the same way that you would have accessed the Event Livestream. Information on how to access the Event Recording can be found in the Information Package attached to your Order Confirmation email or in the Downloads section on the My Account page.